So, it’s a great idea … but how does The Heating Expert service work?

When you contact The Heating Expert – whether it’s for a boiler upgrade or a full new central heating installation – you can expect value, service and quality.

Step by step:

This list is a guide, and not precise because there’s no limit to the amount of support you can get from The Heating Expert:

• Home visit – I’ll come and discuss your requirements
• Full written quote – with options and a full breakdown of prices
• A personal follow up call.

… even a second home visit and revised quote if required …

• 

  Quote agreed and the go ahead is given

• Installation date agreed and confirmed
• Project plan is drawn up (Example Project Plan pdf)
• Your boiler, radiators, radiator valves, and other items ordered
• A fitting team dedicated to your installation
• Boiler, radiators etc received (stored in garage if possible)
• Your deposit payment due
• Finalise any smaller details, eg. matching bricks needed, etc.

Day 1 of your installation

• I’ll introduce you to your installation team
• Make gas, electric and water safe
• Removal of existing boiler, radiators tanks etc
• Remove old piping
• Re-route any existing pipes as needed
• Hang new radiators (if needed)
• Fix new boiler in place
• Run utilities to new boiler
• Install MagnaClean and scale reducer

Day 2 of your installation

• Complete radiator connection
• Re-lay any carpet or floor boards disturbed
• Install condenser drain
• Make good brick work with matching bricks
• Install and commission room thermostat
• Commission system in line with manufacturer’s guidelines
• System flush
• Remove, clean and refit MagnaClean filter
• Fully heat house and observe prolonged system test
• Remove dust sheets, vacuum clean and remove all waste
• Completion of warranty paper work and explain service needs
• Explanation of system and handover
• My completion visit
• Payment of final instalment

About one week on …

• My follow-up call to check that your happy

About 11 months on …

• My call to arrange your first annual service – to ensure your boiler remains covered by it’s warranty.

However, I’m always available for you to call to help answer any questions you have.